Academic Support Services

In support of the Mission of Trocaire College, the role of the Palisano Center for Academic Success is to provide students with the tools for strategic learning and skills fundamental to college success and beyond. Its goals are to promote an environment that maximizes student learning and to support the instruction of faculty.

Palisano Center

Academic Support Services

The Palisano Center for Academic Success (PCAS) offers students a variety of academic support services. The PCAS has a computer lab for: writing papers, internet research, educational software use, web-based learning, and other learning activities. An open Anatomy and Physiology lab, equipped with different models of the body and its systems, is also available for student use. Along with academic program-related materials and study guides, and self-guided study aids, the PCAS offers small group instruction, mentoring, peer tutoring, and group study services in all academic fields. Students who want academic reinforcement in a particular course may request a mentor or peer tutor or academic coach.


Monday and Thursday 8:00 a.m. - 8:00 p.m.
Tuesday and Wednesday 8:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 4:00 p.m.
*Hours of operation vary during Holidays, Easter Break, summer, and campus closings.


The main office for Palisano Center for Academic Success (PCAS), on the main campus, is room 325. For directions to the main campus, please visit our campus maps page.


The PCAS provides testing services. Prospective and incoming students take the online ACCUPLACER® placement test and computer literacy test. Prospective RN students take the TEAS (Test of Essential Academic Skills) Test. The PCAS provides proctored services for all tests.

Testing Policies

In order to enforce the highest level of academic integrity while administering exams, the PCAS requires that test-takers adhere to the following guidelines:

1. A photo ID is required in order to sign in to take the test.

2. The following items* are not allowed in the testing area :
• electronic devices
• bags
• notebooks/books
• purses
• jackets
• other personal belongings.
*(Unless permitted by a course instructor)

3. All materials, including scrap paper, must be returned to the proctor upon completion of the exam.

4. In order to uphold academic standards, test-takers may not leave the testing site during the examination and will forfeit the ability to complete their test in so doing.

5. If a student will be late or unable to attend at the scheduled test time, please inform the PCAS as soon as possible.

6. If a proctor suspects that a test-taker is cheating, the test will be stopped and confiscated and the incident will be reported.

For Current Students with Academic Accommodations:

Students should be present at the PCAS at least ten (10) minutes prior to the scheduled start time of your test. If a student is more than fifteen (15) minutes late to the exam, the instructor will be notified and the test will be held in the PCAS until further direction is given. An exam will not be administered past the scheduled time.

How to Schedule a Test

 Students will be asked to take a placement test prior to registration of classes. Please call the Office of Admissions at 716.827.2545 for more information and/or to schedule an appointment for testing or contact via e-mail at If you are applying for the Computer Network Administration, Nutrition & Dietetics, Healthcare Informatics, Hospitality Management, or Human Resource Management programs, you can schedule your placement test by calling 716.827.4300.

Prospective Registered Nursing students wishing to take the TEAS test may schedule an appointment by calling 716.827.2521.

Workforce Development (ie. Phlebotomy, EKG) requires prospective students to take a reading comprehension test prior to enrollment.  To schedule this test, please call 716.827.2521.

ACCUPLACER Information

Visit these websites to prepare for the accuplacer placement test:

Click on Free ACCUPLACER Practice to find: Sentence Skills Practice – Part 1, Sentence Skills Practice – Part 2, Reading Comprehension Practice Test – Part 1, Reading Comprehension Practice Test – Part 2, Accuplacer Elementary Algebra Practice.

TEAS Information & Study Resources

Guide to the TEAS Test

Please be sure to make use of the study manual on reserve in the PCAS, and try some practice questions found at Best of luck to you!

Section 1: Reading        Questions: 48        Time: 58 minutes
-    Paragraph and Passage Comprehension   12.7%
-    Informational Source Comprehension   15.3%

Section 2: Mathematics     Questions: 34        Time: 51 minutes
-    Numbers and Operations 12.7%
-    Measurement  2.7%
-    Data Interpretation 2%
-    Algebraic Applications 2.7%

Section 3: Science        Questions: 54         Time: 66 minutes
-    Scientific Reasoning  7.3%
-    Human Body Science 10%
-    Life Science 9.3%
-    Earth and Physical Science   5.3%

Section 4: English And Language Use    Questions: 34   Time: 34 minutes
-    Grammar and Word Meaning in Context  10%
-    Spelling and Punctuation  6%
-    Structure 4%

The TEAS test has a total of 170 questions. The most time allowed for the test is 209 minutes

Tutoring and Academic Coaching Services Offered

Free tutoring services are offered as one-to-one and in group settings by professional tutors, peer tutors, and academic coaches. Professional tutors are degreed in the academic subject(s) or skill(s) they tutor. Peer tutors are fellow students; they meet certain academic standards to tutor in a particular subject or academic program area. Academic coaches are degreed professionals; they meet certain academic standards and provide assistance in general learning and study strategies such as note-taking, test-taking,time management, and information technology.

The PCAS also offers a writing drop box service where students can email their papers or writing projects any time of the day to a professional writing tutor who will review their work. Tutoring is offered, but not limited to, the following subjects:

  • accounting
  • anatomy and physiology
  • biology (human biology)
  • chemistry
  • English/writing
  • health information technology
  • information technology
  • math
  • medication essentials
  • nursing
  • philosophy
  • preparatory physics
  • psychology
  • radiologic technology
  • sociology
  • surgical technology

Personal and academic assistance is provided by an academic coach for students on academic probation. Coaching sessions emphasize critical problem solving and the students’ self-assessment of academic, social, and personal issues that impede their academic progress.


Requesting Services

The PCAS periodically produces a handout listing tutors and academic coaches, including their email addresses, phone numbers, and hours of service. Students can request services by emailing or calling a tutoringservices staff member of their choice. Appointments can be made on a drop-in basis or can be scheduled by contacting the PCAS at 716.827.2521 or at for any subject.

Becoming a Peer Tutor

The PCAS is always seeking talented peer tutors. One of the advantages of peer tutoring is helping the achievement of fellow students. Peer tutors also develop better learning skills when they facilitate the learning of others. Students can apply to become a peer tutor and tutor in subjects they have earned at least a grade of 3.0 or higher.


Other Academic Support Services

The PCAS is currently expanding its collection of health science study aides for student use. Students also have access to an open anatomy and physiology lab where they can study the physical form of the human anatomy using various learning modalities. Tactile learning is especially emphasized as students have the ability to assemble and disassemble parts of the human anatomy models to examine. The PCAS offers individualized sessions and workshop sessions on academic skills development focusing on such topics as test-taking, time-management, overcoming test anxiety, and TEAS and ACCUPLACER test preparation.


Trocaire at Transit Services

All services offered by the PCAS are available by request for students who are participating in academic programs or attending classes at the Transit location. Students should contact the center at or 716.827.2521 to request services.


Overview of Laws

Rehabilitation Act
The Rehabilitation Act prohibits federal agencies and their grantees and contractors from discriminating against people based on disability in employment, programs and activities.

Section 504 of the Rehabilitation Act of 1973 (ADA/504)
A federal statute that guarantees the rights of disabled people to equal opportunity in all programs and activities that receive federal financial assistance.  It prohibits discrimination against qualified individuals solely on the basis of disability.  Section 504 regulations apply to state education agencies, elementary and secondary school systems, colleges and universities, libraries, vocational schools and state vocational rehabilitation agencies.

Americans with Disabilities Act of 1990
The ADA was signed into law to protect individuals with disabilities against discrimination in employment, in programs operated by city, county, and state entities, public and private transportation, public accommodations and telecommunication services.  The 2008 amendment act of ADA emphasizes that the definition of disability should be construed in favor of broad coverage of individuals to the maximum extent permitted by the terms of the ADA and generally shall not require extensive analysis.


General Guidelines for Documentation:
Trocaire College is committed to ensuring that all students have an opportunity to pursue a college education regardless of the presence or absence of a disability.  Trocaire College will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act Amendment Act (ADAAA) of 2008.  No academically qualified student with a disability shall be denied access to or participation in the services, programs and activities of the College.

To receive services, the following steps need to be taken:

1.    Students should set up an appointment with the Coordinator of Disability Services, Lauren Ellis, by contacting 716-827-2412 or .

2.    The Coordinator of Disability Services will conduct an initial intake interview with the student.  In this interview, the student will be expected to identify himself/herself as having a disability and will be asked to provide documentation that includes a diagnosis or an assessment of the disability.

3.   If the student has no prior documented disability, then the student will be referred for appropriate evaluation.  If the student has a prior documented disability, the student will be granted provisional accommodations for 30 calendar days until the up-to-date documentation is provided.  If the student does not provide proper documentation in the stated time frame, then accommodations will be suspended until the documentation is delivered.

4.    After proper documentation has been received, the student should allow five (5) working days before test accommodations are granted.  In determining the acceptability of documentation, Trocaire College follows "Best Practices: Disability Documentation in Higher Education," including the "Seven Essential Elements of Quality Disability Documentation" published by the Association on Higher Education and Disability (AHEAD).

5.   A letter is given to the student's instructors informing them of the accommodations.

6.   Students must sign up in the PCAS at least three (3) days before the test/exam/quiz is to be administered.  Test accommodations will not be granted without the appointment.

*Students who receive accommodations must meet with the Coordinator of Disability Services at the start of each semester to review and continue accommodations.

Information regarding a student’s disability is considered confidential and will be shared only with those at Trocaire College who need to know.  That includes administrators, faculty and staff who have access to disability related information, only in so far as it affects their functioning with a student who has a disability.


  • Any reasonable accommodation
  • Audio textbooks
  • Extension of time
  • Note Takers
  • Preferential seating
  • Quiet testing area
  • Tape Recorders
  • Test Readers
  • Test Writers
  • Use of technology

Trocaire Offices


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Trocaire College Rachel R. Savarino Library

The Savarino Library (Choate Avenue) and the Library at the RJS School of Hospitality and Business (Transit), each provides pleasant place to study, do research or just spend some casual free time.

The collection contains audiovisual materials, books, ebooks, journals, magazines and newspapers. Each location has Internet-accessible computers available for educational research and wireless access.

The Libraries serve the Trocaire College community, the Sisters of Mercy, students from other educational institutions and community members within the Western New York area. Librarians are available to assist users with their research needs, electronic database access and individual and group training on searching the internet.
If there is no librarian on duty at the RJS School, call 716.827.2434 or 716.827.2447 for help. You can also use the reference e-mail, stop in to arrange tours, orientations or help with a research project.