Academic Support Services

In support of the Mission of Trocaire College, the role of the Palisano Center for Academic Success is to provide students with the tools for strategic learning and skills fundamental to college success and beyond. Its goals are to promote an environment that maximizes student learning and to support the instruction of faculty.

Palisano Center

Meet the Palisano Center for Academic Success Staff


Monday and Thursday 8:00 a.m. - 8:00 p.m.
Tuesday and Wednesday 8:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 4:00 p.m.

*Hours of operation vary during Holidays, Easter Break, summer, and campus closings.

Academic Support Services

The Palisano Center for Academic Success (PCAS) offers students a variety of academic support services. The PCAS has a computer lab for: writing papers, internet research, educational software use, web-based learning, and other learning activities. An open Anatomy and Physiology lab, equipped with different models of the body and its systems, is also available for student use. Along with academic program-related materials and study guides, and self-guided study aids, the PCAS offers small group instruction, mentoring, peer tutoring, and group study services in all academic fields. Students who want academic reinforcement in a particular course may request a mentor or peer tutor or academic coach.


The Palisano Center for Academic Success (PCAS) on the main campus currently shares space on the fourth floor with the Rachel R. Savarino Library.  For directions to the main campus, please visit our campus maps page.

Services for Students with Disabilities

Trocaire College offers students with special needs reasonable accommodations and services to enable them to fully participate in the mainstream of the educational process.  Inquiries regarding services for students with disabilities and application of and compliance with Section 504 of the Rehabilitation Act of 1973 should be directed to:

Lauren Ellis
Coordinator of Disability Services
716.827.2412 or
Main Campus Office - Room 133
360 Choate Avenue
Buffalo, NY  14220

Web Accessibility Statement

In light of emerging technologies and our goal to achieve continuous improvements in our operations and delivery of education including distance learning, we understand the need to make ongoing enhancements to our web sources and information technology. More specifically, we are committed to making our information technology and web sites as accessible as possible in accordance with Section 508 of the Rehabilitation Act of 1973 pertaining to electronic and information technology accessibility and the following major guidelines of the World Wide Web Consortium/ Web Accessibility Initiative or W3C/WAI: Web Content Accessibility Guidelines, Authoring Tool Accessibility Guidelines, and User Agent Accessibility Guidelines.

If assistance is needed in accessing any of our web sources and information technology which include our web pages, web mail, e-faculty and e-student portals, and our learning management system/ distance learning system please contact the IT Help Desk. The IT Help Desk contact information is:
IT Help Desk Phone: (716) 827-4330 E-mail:
Location: Main Campus, room 360 - Mailing Address: IT Help Desk Trocaire College 360 Choate Ave. Room 360 Buffalo, NY 14220

Students who need educational accommodations that include assistive technologies or materials in alternative formats should contact the Coordinator of Disability Services at 716-827-2412 or . The Coordinator of Disability Services is located on the Main Campus in Room 133; assistance is available by appointment at the Transit location. 

To read more about Section 508 of the Rehabilitation Act of 1973, visit:

To read more about the World Wide Consortium/Web Accessibility Initiative or W3C/WAI visit:

Statement Regarding the Use of Electronic Readers in the Classroom

Trocaire College Provides equal educational opportunity in accordance with Section 504 of the Rehabilitation Act of 1973 and Title II of the Americans with Disabilities Act (ADA) of 1990 in that all materials and tools, including electronic readers used in the classroom must be accessible to all or schools must provide accommodations or modifications. The FAQs to the June 29, 2010 “Dear Colleague Letter (DCL)” issued by the Office of Civil Rights states, in part, of FAQ #1: As explained by the DCL, application of our long-standing nondiscrimination requirements means that schools must provide an electronic book reader (i.e., the technology that the school uses to provide educational benefits, services, or opportunities) that is fully accessible to students who are blind or have low vision; otherwise schools must provide accommodations or modifications to ensure that the benefits of their educational program are provided to these students in an equally effective and equally integrated matter.

Trocaire College is also committed to the ideal of universal Web accessibility, please refer to our Web Accessibility Statement listed above.

To read more about Section 504 of the Rehabilitation Act of 1973, visit

To read more about Title II of the Americans with Disabilities Act (ADA) of 1990, visit

To read more about the FAQs June 29, 2010 “Dear Colleague Letter (DCL)” issued by the Office of Civil Rights, visit


The PCAS provides testing services. Prospective and incoming students take the online ACCUPLACER® placement test and computer literacy test. Prospective RN students take the TEAS (Test of Essential Academic Skills) Test. The PCAS provides proctored services for all tests.

Testing Policies

In order to enforce the highest level of academic integrity while administering exams, the PCAS requires that test-takers adhere to the following guidelines:

1. A photo ID is required in order to sign in to take the test.

2. The following items* are not allowed in the testing area :
• electronic devices
• bags
• notebooks/books
• purses
• jackets
• other personal belongings.
*(Unless permitted by a course instructor)

3. All materials, including scrap paper, must be returned to the proctor upon completion of the exam.

4. In order to uphold academic standards, test-takers may not leave the testing site during the examination and will forfeit the ability to complete their test in so doing.

5. If a student will be late or unable to attend at the scheduled test time, please inform the PCAS as soon as possible.

6. If a proctor suspects that a test-taker is cheating, the test will be stopped and confiscated and the incident will be reported.

For Current Students with Academic Accommodations:

Students should be present at the PCAS at least ten (10) minutes prior to the scheduled start time of your test. If a student is more than fifteen (15) minutes late to the exam, the instructor will be notified and the test will be held in the PCAS until further direction is given. An exam will not be administered past the scheduled time.

How to Schedule a Test

 Students will be asked to take a placement test prior to registration of classes. Please call the Office of Admissions at 716.827.2545 for more information and/or to schedule an appointment for testing or contact via e-mail at If you are applying for the Computer Network Administration, Nutrition & Dietetics, Healthcare Informatics, Hospitality Management, or Human Resource Management programs, you can schedule your placement test by calling 716.827.4300.

Prospective Registered Nursing students wishing to take the TEAS test may schedule an appointment by calling 716.827.2521.

Workforce Development (ie. Phlebotomy, EKG) requires prospective students to take a reading comprehension test prior to enrollment.  To schedule this test, please call 716.827.2521.

ACCUPLACER Information

Visit these websites to prepare for the accuplacer placement test:

Click on Free ACCUPLACER Practice to find: Sentence Skills Practice – Part 1, Sentence Skills Practice – Part 2, Reading Comprehension Practice Test – Part 1, Reading Comprehension Practice Test – Part 2, Accuplacer Elementary Algebra Practice.

TEAS Information & Study Resources

Guide to the TEAS Test

Please be sure to make use of the study manual on reserve in the PCAS, and try some practice questions found at Best of luck to you!

Section 1: Reading        Questions: 48        Time: 58 minutes
-    Paragraph and Passage Comprehension   12.7%
-    Informational Source Comprehension   15.3%

Section 2: Mathematics     Questions: 34        Time: 51 minutes
-    Numbers and Operations 12.7%
-    Measurement  2.7%
-    Data Interpretation 2%
-    Algebraic Applications 2.7%

Section 3: Science        Questions: 54         Time: 66 minutes
-    Scientific Reasoning  7.3%
-    Human Body Science 10%
-    Life Science 9.3%
-    Earth and Physical Science   5.3%

Section 4: English And Language Use    Questions: 34   Time: 34 minutes
-    Grammar and Word Meaning in Context  10%
-    Spelling and Punctuation  6%
-    Structure 4%

The TEAS test has a total of 170 questions. The most time allowed for the test is 209 minutes

Tutoring Services

The PCAS offers tutoring services in all content areas. Every student is encouraged to use the tutoring service provided by the college.  Appointments can be made on a drop-in basis or can be scheduled by contacting the PCAS at 716.827.2521 or at for any subject. 


Academic Coaches.
Professional and Peer Academic Coaches provide general assistance in basic computer skills, and learning and study strategies in any subject area; some may provide coaching in a specialty area. Professional Academic Coaches have earned degrees in the subjects they coach. Peer Academic Coaches are students.

Mentors are professionals who hold degrees in the area or areas they mentor or tutor in. They provide skills-based (i.e., English/writing and math), subject area or course-based, and/or academic program-based tutoring.

Peer Tutors.
Peer tutors are students who provide subject area or course-based and/or academic program-based tutoring.

How to Schedule an Appointment

Drop in and Appointment Hours

Many of the Mentors, Peer Tutors, and Academic Coaches have a scheduled time to be available for students to drop in for services. You can view the current tutoring schedule on this page under Resources.  You can also e-mail a tutoring services staff member of your choice to schedule an appointment.

Overview of Laws

Rehabilitation Act
The Rehabilitation Act prohibits federal agencies and their grantees and contractors from discriminating against people based on disability in employment, programs and activities.

Section 504 of the Rehabilitation Act of 1973 (ADA/504)
A federal statute that guarantees the rights of disabled people to equal opportunity in all programs and activities that receive federal financial assistance.  It prohibits discrimination against qualified individuals solely on the basis of disability.  Section 504 regulations apply to state education agencies, elementary and secondary school systems, colleges and universities, libraries, vocational schools and state vocational rehabilitation agencies.

Americans with Disabilities Act of 1990
The ADA was signed into law to protect individuals with disabilities against discrimination in employment, in programs operated by city, county, and state entities, public and private transportation, public accommodations and telecommunication services.  The 2008 amendment act of ADA emphasizes that the definition of disability should be construed in favor of broad coverage of individuals to the maximum extent permitted by the terms of the ADA and generally shall not require extensive analysis.


General Guidelines for Documentation:
Trocaire College is committed to ensuring that all students have an opportunity to pursue a college education regardless of the presence or absence of a disability.  Trocaire College will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act Amendment Act (ADAAA) of 2008.  No academically qualified student with a disability shall be denied access to or participation in the services, programs and activities of the College.

To receive services, the following steps need to be taken:

1.    Students should set up an appointment with the Coordinator of Disability Services, Lauren Ellis, by contacting 716-827-2412 or .

2.    The Coordinator of Disability Services will conduct an initial intake interview with the student.  In this interview, the student will be expected to identify himself/herself as having a disability and will be asked to provide documentation that includes a diagnosis or an assessment of the disability.

3.   If the student has no prior documented disability, then the student will be referred for appropriate evaluation.  If the student has a prior documented disability, the student will be granted provisional accommodations for 30 calendar days until the up-to-date documentation is provided.  If the student does not provide proper documentation in the stated time frame, then accommodations will be suspended until the documentation is delivered.

4.    After proper documentation has been received, the student should allow five (5) working days before test accommodations are granted.  In determining the acceptability of documentation, Trocaire College follows "Best Practices: Disability Documentation in Higher Education," including the "Seven Essential Elements of Quality Disability Documentation" published by the Association on Higher Education and Disability (AHEAD).

5.   A letter is given to the student's instructors informing them of the accommodations.

6.   Students must sign up in the PCAS at least three (3) days before the test/exam/quiz is to be administered.  Test accommodations will not be granted without the appointment.

*Students who receive accommodations must meet with the Coordinator of Disability Services at the start of each semester to review and continue accommodations.

Information regarding a student’s disability is considered confidential and will be shared only with those at Trocaire College who need to know.  That includes administrators, faculty and staff who have access to disability related information, only in so far as it affects their functioning with a student who has a disability.


  • Any reasonable accommodation
  • Audio textbooks
  • Extension of time
  • Note Takers
  • Preferential seating
  • Quiet testing area
  • Tape Recorders
  • Test Readers
  • Test Writers
  • Use of technology

Trocaire Offices


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Trocaire College Rachel R. Savarino Library

The Savarino Library (Choate Avenue) and the Library at the RJS School of Hospitality and Business (Transit), each provides pleasant place to study, do research or just spend some casual free time.

The collection contains audiovisual materials, books, ebooks, journals, magazines and newspapers. Each location has Internet-accessible computers available for educational research and wireless access.

The Libraries serve the Trocaire College community, the Sisters of Mercy, students from other educational institutions and community members within the Western New York area. Librarians are available to assist users with their research needs, electronic database access and individual and group training on searching the internet.
If there is no librarian on duty at the RJS School, call 716.827.2434 or 716.827.2447 for help. You can also use the reference e-mail, stop in to arrange tours, orientations or help with a research project.